Transcript of Frankel's Free Clinic April 24, 2000

Terri Robinson (recruit2hire.com) (4/24/2000 8:56 AM): hi jozef! how's it going?

jozef@hpmarketing.com (4/24/2000 8:56 AM): Good morning Terri and Cynthia

jozef@hpmarketing.com (4/24/2000 8:57 AM): Great, nearly read Rob's book. I am impressed.

BusyWoman (4/24/2000 8:57 AM): Entered the room.

Terra (4/24/2000 8:58 AM): I really appreciate all the great offers that come in from all the FrankelBee resources

BusyWoman (4/24/2000 8:58 AM): Hello

Terri Robinson (recruit2hire.com) (4/24/2000 8:58 AM): it's on my 'must get' list <G>; are you learning a lot from it, jozef?

Yancey (DelightfulWay.com) (4/24/2000 8:58 AM): Entered the room.

Terri Robinson (recruit2hire.com) (4/24/2000 8:58 AM): hello Busy Woman!

jozef@hpmarketing.com (4/24/2000 8:58 AM): Terri, I will be showing the book to all clients now.

Terra (4/24/2000 8:59 AM): Hi Terri, I must be very slow, your message just showed up

Terri Robinson (recruit2hire.com) (4/24/2000 8:59 AM): hi Yancey!

Yancey (DelightfulWay.com) (4/24/2000 8:59 AM): Hey Terri, all...

Terri Robinson (recruit2hire.com) (4/24/2000 8:59 AM): It seems like there is a real lag Terra :(

jozef@hpmarketing.com (4/24/2000 8:59 AM): It fits well with our strategic planning approach to web site development.

jozef@hpmarketing.com (4/24/2000 8:59 AM): It fits well with our strategic planning approach to web site development.

Terri Robinson (recruit2hire.com) (4/24/2000 9:00 AM): that's a great endorsement jozef!

Yancey (DelightfulWay.com) (4/24/2000 9:00 AM): I've finished Rob's book, "The Revenge of Brand X." What a great read!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:00 AM): Entered the room.

Yancey (DelightfulWay.com) (4/24/2000 9:00 AM): That's the fun thing about enlightenment, once you know you can never not know.

jozef@hpmarketing.com (4/24/2000 9:00 AM): Have you read the book Terri.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:01 AM): Yowee! What a great way to start a chat! Thanks, Jozef!

Terri Robinson (recruit2hire.com) (4/24/2000 9:01 AM): kewl! Two endorsements <G>;

Yancey (DelightfulWay.com) (4/24/2000 9:01 AM): I now know the difference between branding, marketing, and how a logo is part of brand, not the brand itself.

Terri Robinson (recruit2hire.com) (4/24/2000 9:01 AM): Greetings, Rob!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:01 AM): Thanks, Yancey!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:01 AM): So..who's

jozef@hpmarketing.com (4/24/2000 9:02 AM): Well Rob I have a meeting at noon to discuss a speaking engagement. Where are your rates posted?

RobFrankel (rob@robfrankel.com) (4/24/2000 9:02 AM): Busy Woman? "don't walk away, Busy Woman..."

RobFrankel (rob@robfrankel.com) (4/24/2000 9:02 AM): Jozef, contact michele@robffrankel.com She'll help you out

BusyWoman (4/24/2000 9:03 AM): I'm reading email and reading what everyone has to say as well as answering my business phone. =c}

RobFrankel (rob@robfrankel.com) (4/24/2000 9:03 AM): Oops. one "f" in robfrankel....

jozef@hpmarketing.com (4/24/2000 9:03 AM): Will do. BTW, can someone buy your book at Chapters or chapters.ca

RobFrankel (rob@robfrankel.com) (4/24/2000 9:03 AM): Anything I can help you with BW? Take messages, perhaps?

jozef@hpmarketing.com (4/24/2000 9:04 AM): Five people have asked me for my copy when I told them about your book.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:04 AM): No, Jozef. It's best if you buy it through the site, especially when we get the affiliate link going -- paying $8 per book.

BusyWoman (4/24/2000 9:04 AM): LOL Rob, you are one funny man! I wish I had YOUR kind of help over here.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:04 AM): Cool!

BusyWoman (4/24/2000 9:05 AM): Actually, I'm waiting for my shipper to call that my new products are IN from overseas.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:05 AM): I expect to get that happening this week

jozef@hpmarketing.com (4/24/2000 9:05 AM): Do I ask Michelle about your affiliate program as well.

BusyWoman (4/24/2000 9:06 AM): I'm so new to all of this, that I just want to hear what everyone else is doing.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:06 AM): Not in her court yet, Jozef...I'll announce it to the FB list the minute it goes up. In fact, I'm only announcing it to FrankelBees. Anyone else has to find out about it at the site. I want to give the bees the first crack at it

RobFrankel (rob@robfrankel.com) (4/24/2000 9:08 AM): When I posted the pricing survey, it was clear that a lot of them would appreciate the book at a lower price. This way, a couple of referrals will actually pay for the book.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:08 AM): Hey Cynthia, what's happening with you today?

RobFrankel (rob@robfrankel.com) (4/24/2000 9:09 AM): I saw you signed in early...still there?

Arizona Reporter (azreporter.com) (4/24/2000 9:09 AM): Entered the room.

BusyWoman (4/24/2000 9:10 AM): Is anyone talking?

Terri Robinson (recruit2hire.com) (4/24/2000 9:10 AM): hey Arizona!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:10 AM): Busy Woman. what do you sell?

RobFrankel (rob@robfrankel.com) (4/24/2000 9:11 AM): After a long weekend, BW, it takes a while for the caffeine to kick in.

BusyWoman (4/24/2000 9:11 AM): I sell planners and purses that fit together. I design them and have them made

Arizona Reporter (azreporter.com) (4/24/2000 9:11 AM): Good Morning or Afternoon everyone!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:11 AM): Plus, we get a LOT of lurkers, who just watch without signing in....

RobFrankel (rob@robfrankel.com) (4/24/2000 9:11 AM): You online BW? Don't be shy about plugging your URL.. That's what we're here for.

jozef@hpmarketing.com (4/24/2000 9:12 AM): BusyWoman, do you sell electronic or paper planners.

BusyWoman (4/24/2000 9:12 AM): I purchased the company after being told I could do it on my own out of my own home. YOW, got more than I bargained for. LOL

Yancey (DelightfulWay.com) (4/24/2000 9:12 AM): So Rob, did you coin the term "netteratti?"

RobFrankel (rob@robfrankel.com) (4/24/2000 9:12 AM): Hi AZ -- issue today? Wow, everyone is soooooo mellow this morning!

BusyWoman (4/24/2000 9:12 AM): paper planners for now because Palm wouldn't sign me up. LOL

RobFrankel (rob@robfrankel.com) (4/24/2000 9:13 AM): Yes, Yancey. I get $1.25 in royalties every time someone uses that phrase.

jozef@hpmarketing.com (4/24/2000 9:13 AM): BW, Palm does have competitors you can approach too.

BusyWoman (4/24/2000 9:13 AM): My new products have a hand held computer pocket in just about every one of them.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:13 AM): BW, doing it yourself is where the margin is -- if you work smart.

BusyWoman (4/24/2000 9:13 AM): ROFLOL Rob!

Yancey (DelightfulWay.com) (4/24/2000 9:14 AM): Love it, my check is in the mail.

Cynthia - www.wkdesign.com (4/24/2000 9:14 AM): Entered the room.

BusyWoman (4/24/2000 9:14 AM): I went to Viser and they're considering an offer.

Cynthia - www.wkdesign.com (4/24/2000 9:14 AM): morning all

RobFrankel (rob@robfrankel.com) (4/24/2000 9:14 AM): Seriously, I'm really glad that as many people are digging the book. McGraw-Hill felt it was "dated and it's time had passed". What morons. NOW you know why doing it yourself works!

BusyWoman (4/24/2000 9:14 AM): Working smart is no easy task when I haven't been taught a thing. So I'm learning as I go and GOING strong I am!

jozef@hpmarketing.com (4/24/2000 9:14 AM): What does Netteratti mean?

BusyWoman (4/24/2000 9:15 AM): Hiya Cynthia!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:15 AM): Cynthia! You're back! Anything I can do for you? Warm up that coffee for ya?

RobFrankel (rob@robfrankel.com) (4/24/2000 9:15 AM): Yancey, you want to handle the netteratti thing?

BusyWoman (4/24/2000 9:15 AM): I too am excited to get the book Rob!

Cynthia - www.wkdesign.com (4/24/2000 9:16 AM): heheh Rob naaaah... going to get me a Sunkist in just a sec.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:16 AM): Netteratti: webheads who are too cool to understand that we're business here,

Yancey (DelightfulWay.com) (4/24/2000 9:16 AM): Dated??? Every designer and technoid should read it besides the marketing people.

BusyWoman (4/24/2000 9:16 AM): THEY are the ones who are dated. LOL

RobFrankel (rob@robfrankel.com) (4/24/2000 9:16 AM): Glitterati + webheads = netteratti.

Cynthia - www.wkdesign.com (4/24/2000 9:17 AM): Rob I have a question -- how often are we allowed to post our discount offers on the mailing list?

Tamme Nuoci (4/24/2000 9:17 AM): Entered the room.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:17 AM): Tamme! What can I do for you this fine morning?

Yancey (DelightfulWay.com) (4/24/2000 9:18 AM): I'll through one in... current top contender for our tagline for Delightful Way, Art and Gifts full of Delight

BusyWoman (4/24/2000 9:18 AM): Rob, can I talk about my new problems in biz?

BusyWoman (4/24/2000 9:18 AM): Maybe SOMEONE here would have some insight and teaching for me.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:18 AM): Good question, Cynthia. I try to moderate it to once every two weeks or so. Otherwise, you should consider buying a footer ad. People want to work with you, but too often becomes annoying and actually repels them,

RobFrankel (rob@robfrankel.com) (4/24/2000 9:19 AM): Absolutely, BW, that's why we're here!

Cynthia - www.wkdesign.com (4/24/2000 9:19 AM): how much is a footer ad? I've been a web developer for 3 1/2 yrs, and haven't really had to advertise/market until now

BusyWoman (4/24/2000 9:19 AM): I have a 20,000 mailing going out on Wednesday.

BusyWoman (4/24/2000 9:19 AM): I have my new catalog in the works.

BusyWoman (4/24/2000 9:20 AM): The ideas for new products are coming faster than I can have them made.

BusyWoman (4/24/2000 9:20 AM): And now I'm being bombarded with too many women asking to sign on as distributors.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:20 AM): Cynthia, contact me off-chat about it. We'll do something for ya....

Yancey (DelightfulWay.com) (4/24/2000 9:20 AM): Cynthia - nice site.

BusyWoman (4/24/2000 9:20 AM): It's only a problem because the distributors take up so much of my time.

Cynthia - www.wkdesign.com (4/24/2000 9:21 AM): Thank you Yancey

RobFrankel (rob@robfrankel.com) (4/24/2000 9:21 AM): ....and your problem would be BW?

Cynthia - www.wkdesign.com (4/24/2000 9:21 AM): Rob -- will do

BusyWoman (4/24/2000 9:21 AM): So here it is... How do I raise prices, get out the new catalog, hire someone to take on the distributors and get my new products done all within two months?

Cynthia - www.wkdesign.com (4/24/2000 9:21 AM): I'll have you know though, since my first post a day ago, I've had 2 requests for quotes

RobFrankel (rob@robfrankel.com) (4/24/2000 9:22 AM): Cynthia, the FB's are very responsive.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:22 AM): BW are you online? How do you contact your distributors?

Yancey (DelightfulWay.com) (4/24/2000 9:22 AM): Cynthia, be sure to watch for posts from those looking.

BusyWoman (4/24/2000 9:23 AM): The capital is not there. The previous owners NEVER raised prices. I'm working on a gentle raise, but actually had to put out thousands and thousands BEFORE the products got here to sell and now I'm not ahead anymore.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:23 AM): Righty-O, Yancey, good call.

BusyWoman (4/24/2000 9:23 AM): I'm online, I have women who sell all over the country and I have my own database of clients (20,000) strong.

Cynthia - www.wkdesign.com (4/24/2000 9:23 AM): I read each and every post that comes in

BusyWoman (4/24/2000 9:24 AM): Distributors call me when they want to order. It's getting them set up that takes the time.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:24 AM): How many distributors do you manage and how do you manage them? y e-mail or snail mail?

jozef@hpmarketing.com (4/24/2000 9:24 AM): BW, the most critical think a fast growth business should do is prepare a strategic plan. The faster the growth the more frequent the plan is updated.

Cynthia - www.wkdesign.com (4/24/2000 9:25 AM): I'm getting married in a few weeks, and my fiancé is leaving the public defender's office to start his own private practice. So I have to be able to take up the slack until he develops a client base

BusyWoman (4/24/2000 9:25 AM): I manage most of them through email and now it's a requirement that they have email to sign up.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:25 AM): BW, about 10 years ago I converted my entire operation to digital, because I found that admin took up a whopping 45% of my billing time!

BusyWoman (4/24/2000 9:25 AM): I weeded out the non active distributors, so we went from 160 down to 22 and now we're back up to 30.

BusyWoman (4/24/2000 9:26 AM): Cynthia!!! CONGRATULATIONS!!!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:26 AM): My guess is that you're not automated enough! Train them to do the admin work on your web site forms.

Cynthia - www.wkdesign.com (4/24/2000 9:26 AM): thanks :o)

jozef@hpmarketing.com (4/24/2000 9:26 AM): BW,I was the Controller for a real estate co that developed 5 million sqr ft of shopping centre space in two years. Need a good plan for that kind of growth, and update it quarterly rather than yearly.

BusyWoman (4/24/2000 9:26 AM): I'm also doing the fulfilling and inventory control is run by my 14 yr old daughter who's in college.

BusyWoman (4/24/2000 9:27 AM): jozef, okay, update on a regular basis. Got it.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:27 AM): BW, I must tell you that fulfillment of my business operations is all handled by ifulfill.com. They warehouse, take orders, ship -- everything. Worth the fees that are reasonable, BTW.

BusyWoman (4/24/2000 9:27 AM): I DID just do something wise. My webmistress is putting my site on an NT server so that we can just import from the database.

jozef@hpmarketing.com (4/24/2000 9:27 AM): BW, you can outsource things that are not your key competency as well.

Cynthia - www.wkdesign.com (4/24/2000 9:28 AM): what are some effective low-cost means of advertising offline?

BusyWoman (4/24/2000 9:28 AM): So Rob, I will put MORE of what I need to tell them online?

BusyWoman (4/24/2000 9:28 AM): Outsourcing estimates that I've received are so HIGH!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:28 AM): Listen to Jozef, here! Too many of us don't know where to draw the line: what to do yourself, what others can do better/cheaper than we can.

jozef@hpmarketing.com (4/24/2000 9:29 AM): BW, be careful using an NT server, lack of security and reliability.

Cynthia - www.wkdesign.com (4/24/2000 9:29 AM): I cringe at the thought of working on an NT server

BusyWoman (4/24/2000 9:29 AM): Okay, I'll check on that Jozef. Thanks!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:29 AM): BW, contact Paul Purdue at ppurdue@ifulfill.com. Tell him I sent you.

Martin (www.PackandSave.net (4/24/2000 9:30 AM): Entered the room.

jozef@hpmarketing.com (4/24/2000 9:30 AM): BW, does your webmistress develop your content.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:30 AM): BW, put all the busy work on to THEIR agenda. For example, when I was in advertising, I told the printers that they would have to take on certain production responsibilities. Saved me from paying art directors.

Martin (www.PackandSave.net (4/24/2000 9:31 AM): Hold that thought BW!! haha... I run a fulfillment warehouse in Denver that specializes in small to mid-sized eCommerce businesses

Cynthia - www.wkdesign.com (4/24/2000 9:31 AM): jozef what do you do ?

RobFrankel (rob@robfrankel.com) (4/24/2000 9:31 AM): Martin? Tell us about it.

BusyWoman (4/24/2000 9:31 AM): Rob, I develop most of it myself.

jozef@hpmarketing.com (4/24/2000 9:31 AM): Does she write the original text and develop you the original pictures.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:31 AM): Another FrankelBiz connection! Okay, BW, contact Martin!

Martin (www.PackandSave.net (4/24/2000 9:32 AM): well, I am just starting out... implementing my internal technology solution and on-line and offline marketing plans

jozef@hpmarketing.com (4/24/2000 9:32 AM): Cynthia we are software developers (all web based) that understand business processes.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:32 AM): BW, get all the paperwork and notification online at your site. I don't know about Martin, but with a fulfillment house, they do all the work off the form and you just fill in the blanks at the end of the day.

Martin (www.PackandSave.net (4/24/2000 9:33 AM): But I currently have 25,000sqft of warehouse. My goal is to not only do fulfillment, but to form a strategic business partnership with those companies that want to break into eCommerce

RobFrankel (rob@robfrankel.com) (4/24/2000 9:33 AM): Outsourcing fulfillment is what convinced me to go all the way with the book. I didn't want to pick, pack and ship all day. That's not my business.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:34 AM): Martin, that's a good strategy. I must tell you, that Paul is really good at making me feel I'm his only client. And he works hard to tailor his system to each client's needs. Very responsive.

Martin (www.PackandSave.net (4/24/2000 9:34 AM): most of the people that I talk to that want to start eCommerce businesses get caught up in the technology... but at the end of the day.... some human has to put it in a box, and ship it

BusyWoman (4/24/2000 9:35 AM): Got Martin's info thanks!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:35 AM): You're right, martin. I also want someone to take the order, clear the credit and transfer funds into my bank account at the end of the day. People get spooked by that stuff. I know I did.

Martin (www.PackandSave.net (4/24/2000 9:36 AM): That's good Rob, perhaps I should talk to him sometime... I am open to sharing thoughts and ideas... this market is big and wide open

RobFrankel (rob@robfrankel.com) (4/24/2000 9:36 AM): Anyway, the point is that you can offload the mundane, repetitive, non-productive stuff on the web server. That's what it's there for.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:37 AM): I know I sound like a broken record, but that's what I mean by being the "only solution to THEIR problem." It's about taking the worry and hassle off my mind, not just how well and cheap you pack it in the box.

jozef@hpmarketing.com (4/24/2000 9:37 AM): Martin, where do you fulfill from? Do you have a Canadian fulfillment site too.

andrea wynn (4/24/2000 9:38 AM): Entered the room.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:38 AM): So BW, if your community of distributors can be looped together and turned into evangelists for your brand, you should be able to have them excited about your price raise, because they believe in it enough to make more margin on their end.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:38 AM): Hi Andrea! how's the table cloth biz?

Martin (www.PackandSave.net (4/24/2000 9:38 AM): My current warehouse is in Denver, CO.. but I have an alliance with another business to expand to 5 distribution centers across the country as the need arises (sorry, none in Canada)

Michael Tingle (4/24/2000 9:39 AM): Entered the room.

BusyWoman (4/24/2000 9:39 AM): How do I get to talk to the women, while someone else fulfills?

jozef@hpmarketing.com (4/24/2000 9:39 AM): Martin, as database developers for web sites we are a reseller for e-xact.com as well.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:39 AM): Tingle! Where are you working now?

jozef@hpmarketing.com (4/24/2000 9:40 AM): Martin, exact is based in Denver Col., and Here in Vancouver, B.C., we should talk.

Michael Tingle (4/24/2000 9:40 AM): hey Rob, I left the world of startups, I am with Computer Horizons, a large I.T. solution house specializing eBusiness.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:40 AM): BW, it's all transparent. If you go to http://www.revengeofbrandx.com, you'll see how transparent it really is. It frees you up to do your business, plus you get all the data from all the activity -- names, everything.

Martin (www.PackandSave.net (4/24/2000 9:41 AM): ok jozef.... email me directly at sales@packandsave.net

jozef@hpmarketing.com (4/24/2000 9:41 AM): How about a partnership between E-xact.com, packandsave.com and hpmarketing.com?

RobFrankel (rob@robfrankel.com) (4/24/2000 9:41 AM): Tingle, it was a bit over year ago we tried the store concept, no?

Martin (www.PackandSave.net (4/24/2000 9:41 AM): GREAT!!! lets talk!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:42 AM): Hey, look at this: our first FrankelBiz menage-a-trois!

Michael Tingle (4/24/2000 9:42 AM): Yes, MTS is dying a slow death. Too bad, it almost worked.

Martin (www.PackandSave.net (4/24/2000 9:42 AM): hahahahaha

RobFrankel (rob@robfrankel.com) (4/24/2000 9:42 AM): Jozef, you kinky devil....

RobFrankel (rob@robfrankel.com) (4/24/2000 9:43 AM): Tingle, as I recall, you've got more mouths to feed now...Not so easy to risk it.

jozef@hpmarketing.com (4/24/2000 9:43 AM): Hey, its all about networking. I am talking to your hosting company about licensing our off the shelf web based software too Rob.

Michael Tingle (4/24/2000 9:43 AM): bigggg mouth, at 10 months he is 30 pounds and 30 inches.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:44 AM): Which host, Jozef?

Arizona Reporter (azreporter.com) (4/24/2000 9:45 AM): Can you say "Linebacker"

BusyWoman (4/24/2000 9:45 AM): I've been trying to get someone to make my busy woman software, but can't find someone I trust.

jozef@hpmarketing.com (4/24/2000 9:45 AM): The gentleman out of Utah.

BusyWoman (4/24/2000 9:45 AM): You are all so funny! LOL Just read those kinky posts.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:46 AM): Post it to the list, BW. I think the FB's are the most ethical group I know.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:46 AM): WestHost? Now they have a cool set up. BW, see how well they automate everything. If you want to set up a site, you can get in business in a minute, up and running.

Cynthia - www.wkdesign.com (4/24/2000 9:47 AM): can I get an opinion on something I did for a client? I submitted it for final approval yesterday

RobFrankel (rob@robfrankel.com) (4/24/2000 9:47 AM): BW, you should still have a written agreement, though.

BusyWoman (4/24/2000 9:47 AM): You know everyone, it's like this... I'm really good at dealing with women at conventions.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:47 AM): Go for it, Cynthia.

BusyWoman (4/24/2000 9:47 AM): I'm really good at refining products and giving attention to detail.

Michael Tingle (4/24/2000 9:47 AM): Good bye all, Rob I will call you later to catch up.

BusyWoman (4/24/2000 9:47 AM): I like having my hand in everything. LOL

RobFrankel (rob@robfrankel.com) (4/24/2000 9:47 AM): Just be prepared for complete honesty....

Cynthia - www.wkdesign.com (4/24/2000 9:48 AM): www.dealer-direct.net -- it's just a one pager

Cynthia - www.wkdesign.com (4/24/2000 9:48 AM): Rob honesty is all I ask for :)

jozef@hpmarketing.com (4/24/2000 9:48 AM): We have a number of ISP's that want to license our customer updateable "microsite" software.

BusyWoman (4/24/2000 9:48 AM): So if everyone else could do all of that work and I could come in and put my two cents in here and there, I'd be happy.

BusyWoman (4/24/2000 9:48 AM): I'll go look Cynthia

Cynthia - www.wkdesign.com (4/24/2000 9:48 AM): thanks busy

BusyWoman (4/24/2000 9:48 AM): Rob, a written agreement with whom?

BusyWoman (4/24/2000 9:49 AM): I like the front page so far Cynthia!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:50 AM): With whoever you're hiring. Confidentiality, non-circumvent, etc.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:50 AM): (TEN MINUTE WARNING)

BusyWoman (4/24/2000 9:50 AM): Right Rob, got that.

Cynthia - www.wkdesign.com (4/24/2000 9:51 AM): thanks Busy -- that's all it is -- a one page site. The client didn't want any more than that

RobFrankel (rob@robfrankel.com) (4/24/2000 9:51 AM): BW -- just remember to off-load the stuff that someone else can do better than you can, faster and for a decent rate. Then incorporate that cost into your product. That's why I charge shipping on top of the book.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:53 AM): Cynthia, why the light blue border around the main page? And why wouldn't you have a search box on the front page that lets users look for something they want and gives them the closest version to it?

Yancey (DelightfulWay.com) (4/24/2000 9:53 AM): Cynthia, the blue text on blue background is a little hard to read on one of my monitors. I had to lean forward and squint.

BusyWoman (4/24/2000 9:53 AM): Yes Cynthia, at the bottom, that light blue is a bit hard to read. Can you make it the darker blue?

Cynthia - www.wkdesign.com (4/24/2000 9:53 AM): Rob there aren't any other pages to the site.

BusyWoman (4/24/2000 9:54 AM): Rob, who has secure software that will allow me to have the database online so people can update their own records?

Cynthia - www.wkdesign.com (4/24/2000 9:54 AM): Yancey the text at the bottom isn't meant to be read. It's for the search engines

RobFrankel (rob@robfrankel.com) (4/24/2000 9:55 AM): Overall, the site is clean and nice, though. Also, I would add a Contact form in addition to the e-mail. It really streamlines turnaround time for customers when you help guide their questions with checkboxes and menus. Most people hate to write letters...

RobFrankel (rob@robfrankel.com) (4/24/2000 9:55 AM): Anyone does, BW. Just ask any web designer. Cynthia?

RobFrankel (rob@robfrankel.com) (4/24/2000 9:56 AM): Cynthia, you going to add more pages? The first page should let us know that the other services are there, though, even if they're not linked yet.

Cynthia - www.wkdesign.com (4/24/2000 9:56 AM): I agree w/ you 100% Rob -- however the client was very specific about wanting just one page

Cynthia - www.wkdesign.com (4/24/2000 9:56 AM): I agree w/ you 100% Rob -- however the client was very specific about wanting just one page

BusyWoman (4/24/2000 9:56 AM): jozef, who were you talking about who does the updateable stuff?

jozef@hpmarketing.com (4/24/2000 9:57 AM): Cynthia, we can make the samples at the bottom customer updateable. so the page is more about them (customers) than you. I read Rob's book!

RobFrankel (rob@robfrankel.com) (4/24/2000 9:57 AM): Oh well, if the client wants it, it's his/her/its funeral. Gotta go with the guy who pays the bills. But then why are the color shots so small?

Cynthia - www.wkdesign.com (4/24/2000 9:57 AM): whoops. didn't mean to repeat

RobFrankel (rob@robfrankel.com) (4/24/2000 9:57 AM): Jozef gets an A+ for reading comprehension....

BusyWoman (4/24/2000 9:57 AM): Rob, click on a color shot and you'll see the product up close.

RobFrankel (rob@robfrankel.com) (4/24/2000 9:58 AM): Even so, Cynthia, it could be a very long page....

BusyWoman (4/24/2000 9:58 AM): jozef, are you there?

jozef@hpmarketing.com (4/24/2000 9:58 AM): BW, we can make it so anyone can do the updateable stuff, the web site owner, the visitor to the web site, the marketing company you are partnered with, the whoever, we are experts at permissions.

Cynthia - www.wkdesign.com (4/24/2000 9:58 AM): jozef I can auto update the images as well. I suggested it, but the client axed it

RobFrankel (rob@robfrankel.com) (4/24/2000 9:58 AM): Well, then, technically, if I can click on a shot and get it larger, it's NOT a one page site, is it?

RobFrankel (rob@robfrankel.com) (4/24/2000 9:58 AM): (TWO MINUTES)

BusyWoman (4/24/2000 9:59 AM): Jozef, how do you make it secure for them to go into and is that expensive to set up the site that way?

Yancey (DelightfulWay.com) (4/24/2000 9:59 AM): Rob, I get my new PowerBook today. anticipation...

RobFrankel (rob@robfrankel.com) (4/24/2000 10:00 AM): Okay, you guys, I've gotta run. But you are most welcome to continue as long as you want. You can also use this site to meet any time you like during the week. See you online!

BusyWoman (4/24/2000 10:00 AM): Yancey, YEAAAA, a PowerBook!!!!

jozef@hpmarketing.com (4/24/2000 10:00 AM): We just built a site for a financial institution where every department within the credit union can update sections themselves, and if they wish they can put in manager or v.p. approvals as well.

RobFrankel (rob@robfrankel.com) (4/24/2000 10:00 AM): Atta boy, Yancey...

BusyWoman (4/24/2000 10:00 AM): Jozef, I'd like to talk with you further about this please.

BusyWoman (4/24/2000 10:00 AM): Rob, it was an honor!!! Really!

Andy TeBockhorst (4/24/2000 10:01 AM): Entered the room.

jozef@hpmarketing.com (4/24/2000 10:01 AM): BW, e-mail me and I will give you an online demo.

Andy TeBockhorst (4/24/2000 10:01 AM): Just got here... what'd I miss?

Andy TeBockhorst (4/24/2000 10:01 AM): Nah, just kidding!

Yancey (DelightfulWay.com) (4/24/2000 10:01 AM): Hey Andy, better late then never!

Yancey (DelightfulWay.com) (4/24/2000 10:02 AM): Lurkers.... Buy the Revenge of Brand X, you won't be sorry.

jozef@hpmarketing.com (4/24/2000 10:03 AM): Yes, I am going to incorporate it into my strategic planning sessions with our clients.

BusyWoman (4/24/2000 10:03 AM): Just emailed you jozef

jozef@hpmarketing.com (4/24/2000 10:03 AM): The book that is.

BusyWoman (4/24/2000 10:04 AM): Martin, are you still there?

Martin (www.PackandSave.net (4/24/2000 10:04 AM): yes!

jozef@hpmarketing.com (4/24/2000 10:05 AM): BW, I will get back to you this morning.

BusyWoman (4/24/2000 10:05 AM): Martin, how do you keep control of quality assurance? For example, I have about 800 items coming in today or tomorrow. So my family will come over and some friends and we'll unzip zippers and clasps and snaps, etc...

BusyWoman (4/24/2000 10:06 AM): Also, I never could understand getting the info to a fulfillment house.

BusyWoman (4/24/2000 10:06 AM): Would I send you everyone's orders at the end of the day?

BusyWoman (4/24/2000 10:06 AM): How would I keep up on everyone in the database if the orders go to you?

Martin (www.PackandSave.net (4/24/2000 10:06 AM): in addition to packing and shipping, we can, at the clients request, do a quality inspection process to whatever depth is desired by the client

BusyWoman (4/24/2000 10:07 AM): Gosh, so many questions, so little time.

Martin (www.PackandSave.net (4/24/2000 10:07 AM): maybe it would be best if we talked off-line... would that work?

BusyWoman (4/24/2000 10:08 AM): Sure, do you want to call me? I'm on your site now.

Martin (www.PackandSave.net (4/24/2000 10:08 AM): use the phone number on the site.... my ext. is 123

jozef@hpmarketing.com (4/24/2000 10:08 AM): BW and Martin, see you both later.

BusyWoman (4/24/2000 10:09 AM): Bye jozef and THANK YOU!

Martin (www.PackandSave.net (4/24/2000 10:09 AM): bye jozef.... call me later... ok?

jozef@hpmarketing.com (4/24/2000 10:09 AM): Will do. Bye for now.

jozef@hpmarketing.com (4/24/2000 10:09 AM): look forward to talking to you BW.

BusyWoman (4/24/2000 10:15 AM): Thanks jozef

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